A Free Flow subscription means that your bike is yours for as long as you want.
You don't have to return it to stations or worry about someone taking it from where you park it.
Your bike will always work and will always be there when you need it.
To make long-distance unnecessary where possible, and as fast as possible when necessary
We serve our vision by creating multimodal networks where none currently exist and improving on existing systems to make them more efficient.
This mission is served by providing a bike subscription (℠) program that puts people in touch with community businesses, brings down the cost of cycling, gives people a means to travel sustainably, and makes communities safer.
Free Flow was started in fall 2017 by two Northwestern students as a bike rental company for low-income students in Chicago. Many low-income students live far away from campus to save money, which ends up taking more time to get to-and-from campus. As a result, these students tend to be the least involved on-campus even though they're most likely to benefit from on-campus resources and activities.
The rental service took off.
After the first year, we began looking for ways to scale the service to serve more students. We brought on other students to help market, to expand the website, and to build and maintain the bikes. We brought our data and surveys to our school's Transportation Office, Sustainability Office, and submitted grant applications that clearly showed how the program benefits low-income students and drives greater student engagement in campus life.
The idea was passed over.
Going to a local incubator for advice, we were told to switch to a digital-only service or consider something along the lines of a peer-to-peer bike share service. We didn't agree, as this approach had already been tried to little success (the only examples we could find had all gone bankrupt), so we began interviewing our customers, bike shop owners, bike mechanics, and even a few bike thieves to find out where we were going wrong.
Bike subscriptions (℠) came directly from those interviews.
This generally describes our business philosophy: innovation rooted in altruism, and transportation as a means to correct economic wrongs.
What is a bike subscription (℠)?
It's exactly what it sounds like: a bike and everything you need to ride it, priced out in monthly increments. This includes a bike from a local shop, security hardware and a thick lock, regular maintenance and a team working 24/7 to deter thieves and reduce theft.
How do I reserve a bike?
Check out the bikes in the Free Flow Library and find a style and size that works for you. Then, go through our booking process and put at least one payment method on file so we can give you some appointment windows when you can pick up your bike from the shop.
What happens if my bike is stolen?
If your bike is stolen, fill out a Missing Bike Report as soon as possible so we can begin the process of recovering it. (With the security hardware in each frame, it will likely let us know that it has been stolen before you do.) After we've gathered as many details as possible, we'll dispatch our recovery team and notify local law enforcement. We charge a Recovery Fee whenever a bike is stolen or goes missing, but that fee is returned (whole or in part) when we recover your bike. Whether or not we recover your bike, as soon as the Recovery Fee is paid we will have a replacement bike ready and waiting at the bike shop.
What does Free Flow do?
Free Flow brings complex logistics together under one umbrella. We build relationships with local bike shops, so when someone comes to the Free Flow Marketplace we can step in and act as an agent to bundle a subscription and support services for them at a lower price than would be possible when buying everything separately. We also provide all the tools that bike shops need to put their inventory in motion immediately.
Are there any fees besides my monthly subscription?
There are some special cases where we have to charge fees and they're all listed here (also outlined in your final Subscription Agreement):
|Damage (Beyond Wear & Tear)||Cost of repairs|
|Missing/Misplaced Bike||Recovery Fee (based on bike's value)|
|Failure to Use Lock||No less than $1000|
|Failure to Report Theft||No less than $1000|
|Tampering with Hardware||No less than $1000|
How are subscriptions priced?
Subscriptions are priced at a flat rate of $50 so that the retail bike value stays within a $400-600 range. Combined with the lock, maintenance, and theft protection the total value of your subscription is upwards of $1,000. Free Flow charges customers a flat 3% agency fee that is included in the subscription price we list on the website, along with taxes and fees: what you see is what your payment method will be charged each month.
What happens if my bike is damaged in a crash?
If you are injured, call 911 immediately. You or a friend should also call the police precinct where the crash took place and file a report with an officer to make sure that all important information is documented.
Within 24 hours of the incident, you should also notify Free Flow of the facts of the crash by filling out a Bike Damage Report.
Your bike remains your responsibility throughout the length of your subscription. If you are unable to navigate your bike to your shop for repair, let us know and we'll make arrangements to have the bike picked up.
Do I have insurance with my subscription?
No, your subscription does not provide or include an insurance policy. However, a renters or homeowners insurance policy would apply to your bike in the event it is stolen, and Free Flow's Recovery Fee can be counted towards your deductible. Confirm that your insurance policy covers bikes, as some require you to notify them that you'd like your bike covered.
All of Free Flow's security, protections, and theft deterrents are just that: deterrents. While the likelihood of us recovering a stolen bike is infinitely higher than the average bike, it's much easier if it's never stolen in the first place. We've done all we can to make it an absolute nightmare to steal your bike, but we still need your help to end bike theft globally.
Is my personal information safe?
Regarding your bike, we've put a lot of thought and consideration into the technology we use to protect bikes against theft. We don't track routes, where you go, or what you do with your bike—that's your business. Our hardware lets us know when someone is touching something they shouldn't, when the bike has been stolen or in a crash, or we activate our transmitters in the frame to recover the bike.
Green Papers (Coming Soon!)
Green Papers are our version of policy recommendations.
They lay out foundational principals and ideas that can be implemented into policy proposals at the municipal, state, and nationwide level.
Some are based on positive economic ideas (e.g. Mobility is essential to escape from poverty) and others are more normative (e.g. Governments should not subsidize programs that produce negative externalities).
WHAT THIS POLICY COVERS
This policy covers personal information that we receive when you use the freeflow.bike site, Free Flow provided applications, the Free Flow Bike subscription service, and third party services acting independently of Free Flow LLC, which may have their own privacy policies that are appended separately to that specific service.
INFORMATION YOU KNOWINGLY GIVE TO US
We receive and may store any personal information you actively send us or enter on our website. You provide such information when you register for a bicycle subscription; register for email newsletters or mailing lists; register as an affiliated bike shop; fill out an online registration or other form; submit images, contribute content, or chat discussions; or send us emails. You also enter personal information when you purchase tickets to Free Flow events or make use of Free Flow’s services other than via our website. Other information you enter, such as survey responses, are only compiled statistically and are not recorded permanently or in a personally identifiable way.
INFORMATION THAT IS AUTOMATICALLY COLLECTED BY OUR SYSTEM
We receive and store certain types of information whenever you interact with us through the internet.
We use a cookie to store your login ID and password and to synchronize your responses to one questionnaire with other relevant questionnaires. A cookie is an alphanumeric identifier that we transfer to your computer’s hard drive through your web browser to allow our system to recognize your browser and to provide you certain browsing conveniences. You can configure your browser to reject cookies, but if you do so, you might not be able to experience all the interactive features of our website.
WHAT WE DO WITH YOUR PERSONAL INFORMATION
We use the personal information that we receive to operate the website, to provide Free Flow Bike subscription services, and for Free Flow-related projects. Your personal information may be stored on our system and shared among Free Flow affiliates, including but not limited to affiliated bike shops and our asset recovery teams. We do not rent or sell your personal information to any other entity. We do not share your personal information with any other entity, except when:
We have your permission; or
We respond to subpoenas, court orders, or other legal process; or when we must exercise our legal rights, protect our property, defend against legal claims, or otherwise comply with the law; or
Free Flow LLC may at times contact you at your email address to keep you informed about local events and other related opportunities. Should you not want to receive such communications, you will find details about how to opt out the first time you are contacted.
CONFIDENTIALITY AND SECURITY
However, whenever you submit expressive content to areas of our website such as via reviews, comments, or various other content-submitting forms, you understand that the submission may be made public on the website, and that such submission may contain personal information. We are not responsible for the personal information that you or others choose to post in this manner. You may be identified as the author of any posted expressive content unless you tell us otherwise.
We will identify your subscription by the preferred name you register and will not disseminate any other registration information without your authorization.
In general, we cannot guarantee your absolute anonymity whenever you interact with our web site.
Please note that the freeflow.bike website may contain links to third-party websites. These third-party websites may send their own cookies to collect data and solicit personal information. Therefore, we cannot guarantee your privacy when visiting such third-party sites, nor the accuracy or acceptability of any services provided by such third parties.
We may update this policy from time to time. When any significant changes are made to this policy, we will post a notification in a prominent place on this website so that you may be made aware of the changes. This notification will appear the first time you log on to this website following a significant change in this policy.
HOW YOU CAN MAKE CHANGES TO YOUR PERSONAL INFORMATION ON OUR SYSTEM
You can edit personal information in your payment profile by logging on to our system and manually editing your profile, or by sending a description of your requested change through contacting us or via email to firstname.lastname@example.org
This policy is effective as of December 01, 2019.
Terms of Service
Revision date: December 1, 2019
AGREEMENT BETWEEN CUSTOMER AND FREE FLOW LLC
This Website is provided solely to assist customers in gathering information, determining the availability of bicycle-related goods and services, making legitimate reservations or otherwise transacting business with bike shops and suppliers, and for no other purposes. The terms "we," "us," "our," "Free Flow," and "FreeFlow.bike," refer to Free Flow LLC, an Illinois company, and its subsidiaries and its affiliates. The term "you" refers to the customer visiting the Website and/or booking a bicycle through us on this Website, or through our customer service agents.
This Website is offered to you conditioned upon your acceptance without modification of all the terms, conditions, and notices set forth below (collectively, the "Terms of Service" or "Agreement"). Please read these Terms of Service carefully, as they contain important information about limitations of liability and resolution of disputes through arbitration rather than in court.
USE OF THE WEBSITE
If we request arbitration against you, we will give you notice at the email address or street address you have provided.
Any and all proceedings to resolve Claims will be conducted only on an individual basis and not in a class, consolidated or representative action. If for any reason a Claim proceeds in court rather than in arbitration we each waive any right to a jury trial. The Federal Arbitration Act and federal arbitration law apply to this agreement. An arbitration decision may be confirmed by any court with competent jurisdiction.
The content and information on this Website (including, but not limited to, price and availability of bicycles), as well as the infrastructure used to provide such content and information, is proprietary to us or our suppliers and providers. While you may make limited copies of your subscription details (and related documents) for subscriptions booked through this Website, you agree not to otherwise modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from or through this Website. Additionally, you agree not to:
use this Website or its contents for any commercial purpose;
make any speculative, false, or fraudulent reservation or any reservation in anticipation of demand;
access, monitor or copy any content or information of this Website using any robot, spider, scraper or other automated means or any manual process for any purpose without our express written permission;
violate the restrictions in any robot exclusion headers on this Website or bypass or circumvent other measures employed to prevent or limit access to this Website;
take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure;
deep-link to any portion of this Website (including, without limitation, the purchase path for any travel services) for any purpose without our express written permission; or
"frame", "mirror" or otherwise incorporate any part of this Website into any other website without our prior written authorization.
You may only use this Website to make legitimate requests to book the products or services offered (each, a "Request"), and shall not use this Website to make any speculative, false or fraudulent Requests, or any Requests in anticipation of demand.
It is a violation of law to place a Request in a false name or with an invalid credit card. Please be aware that even if you do not give us your real name, your Web browser transmits a unique Internet address to us that can be used by law enforcement officials to identify you. Fraudulent users will be prosecuted to the fullest extent of the law.
If your booking or account shows signs of fraud, abuse or suspicious activity, FreeFlow.bike may cancel any travel or service reservations associated with your name, email address or account, and close any associated FreeFlow.bike accounts. If you have conducted any fraudulent activity, Free Flow reserves the right to take any necessary legal action and you may be liable for monetary losses to Free Flow, including litigation costs and damages. To contest the cancellation of a subscription or freezing or closure of an account, please contact email@example.com
COPYRIGHT AND TRADEMARK NOTICES
All contents of this Website are © 2019 Free Flow LLC. All rights reserved. Free Flow LLC is not responsible for content on websites operated by parties other than Free Flow LLC. The Free Flow logos are either registered trademarks or trademarks of Free Flow LLC in the U.S. and/or other countries. Other logos and product and company names mentioned herein may be the trademarks of their respective owners.
If you are aware of an infringement of our brand, please let us know by e-mailing us at firstname.lastname@example.org
In accordance with the Digital Millennium Copyright Act ("DMCA") and other applicable law, Free Flow has adopted a policy of terminating, in appropriate circumstances and at Free Flow’s sole discretion, subscribers or account holders who are deemed to be repeat infringers. Free Flow LLC may also at its sole discretion limit access to the Website and/or terminate the accounts of any users who infringe any intellectual property rights of others, whether or not there is any repeat infringement. If you believe that an account holder or subscriber is a repeat infringer, please provide information sufficient for us to verify that the account holder or subscriber is a repeat infringer when filing your notice. In the event that an account is terminated as a result of fraudulent or criminal activity, Free Flow reserves the right to record identifying information into a database with the sole purpose of reducing both bicycle thefts and bicycle-related criminal activities.
NOTICE OF INFRINGING MATERIAL
If you believe in good faith that materials hosted by us infringe your copyright or intellectual property, you (or your agent) may send us a written notice that includes the following information. Please note that we will not process your complaint if it is not properly filled out or is incomplete. Any misrepresentations in your notice regarding whether content or activity is infringing may expose you to liability for damages.
A clear identification of the copyrighted/trademarked work you claim was infringed.
A clear identification of the material you claim is infringing on the Website, such as a link to the infringing material.
Your address, email address and telephone number.
A statement that you have a "good faith belief that the material claimed as copyright infringement is not authorized by the copyright owner, its agent or the law."
A statement that "the information on the notification is accurate, and under penalty of perjury, the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed."
A signature by the person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
You may send us your notice by email to email@example.com
BICYCLE SHOP RULES & RESTRICTIONS
Additional terms and conditions will apply to your reservation and purchase of goods and services that you select.
Please read these additional terms and conditions for your specific subscription carefully. The Customer does not have an automatic right of cancellation unless such rights are provided for in the Bicycle Shop Rules and Restrictions or Conditions. You agree to abide by the terms and conditions of purchase imposed by any supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with the supplier's rules and restrictions regarding availability, minimum age requirements, and use of bicycles and/or other products or services. You acknowledge that some suppliers offering bikes and/or other products or services may require you to adhere to local policies as a prerequisite to using and/or participating in the service and/or activity they offer. You understand that any violation of any such supplier's rules and restrictions may result in cancellation of your subscription, in your being denied access to the bicycle and/or other product or services, in your forfeiting any monies paid for such reservation, and/or in our billing you for any costs we incur as a result of such violation.
REVIEWS, COMMENTS & OTHER SUBMISSIONS
We appreciate hearing from you. Please be aware that by submitting content to this Website by electronic mail, postings on this Website or otherwise, including any reviews, questions, comments, suggestions, ideas or the like contained in any submissions (collectively, "Submissions"), you grant FreeFlow.bike and the affiliated, co-branded and/or linked website partners through whom we provide service (collectively, "FreeFlow.bike Affiliates") and its affiliates a nonexclusive, royalty-free, perpetual, transferable, irrevocable and fully sublicensable right to (a) use, reproduce, modify, adapt, translate, distribute, publish, create derivative works from and publicly display and perform such Submissions throughout the world in any media, now known or hereafter devised; and (b) use the name that you submit in connection with such Submission. You acknowledge that FreeFlow.bike may choose to provide attribution of your comments or reviews (for example, listing your name and hometown on a review that you submit) at our discretion, and that such submissions may be shared with our supplier partners. You further grant FreeFlow.bike the right to pursue at law any person or entity that violates your or Free Flow’s rights in the Submissions by a breach of this Agreement. You acknowledge and agree that Submissions are non-confidential and non-proprietary. We take no responsibility and assume no liability for any Submissions posted or submitted by you. We have no obligation to post your comments; we reserve the right in our absolute discretion to determine which comments are published on the Site If you do not agree to these terms and conditions, please do not provide us with any Submissions.
Please note that we assume no responsibility for reviewing unsolicited ideas for our business (like product or advertising ideas), and will not incur any liability as a result of any similarities between those ideas and materials that may appear in future Free Flow programs.
You are fully responsible for the content of your Submissions (specifically including, but not limited to, reviews posted to this Site). You are prohibited from posting or transmitting to or from this Website: (i) any unlawful, threatening, libelous, defamatory, obscene, pornographic, or other material or content that would violate rights of publicity and/or privacy or that would violate any law; (ii) any commercial material or content (including, but not limited to, solicitation of funds, advertising, or marketing of any good or services); and (iii) any material or content that infringes, misappropriates or violates any copyright, trademark, patent right or other proprietary right of any third party. You shall be solely liable for any damages resulting from any violation of the foregoing restrictions, or any other harm resulting from your posting of content to this Website. You acknowledge that Free Flow may exercise its rights (e.g. use, publish, delete) to any content you submit without notice to you.
Unless a Provider has agreed otherwise, all products, services, advice, merchandise and information available through this Website are provided on an "as is," "as available" basis without warranties of any kind, either expressed or implied, other than those imposed by law, including but not limited to, warranties of title or implied warranties of merchantability, satisfactory quality or fitness for a particular purpose. Without limiting the above, no warranty or guarantee is made (i) regarding the acceptance of any Request; (ii) that a User will receive the lowest available price for goods and/or services available through this Website; (iii) regarding the availability of products and/or services through this Website or, where applicable, at any participating retailer or retailer location; (iv) that use of this Website and all software, products or services associated with this Website will be error-free; (v) regarding the results that may be obtained from the use of this Website; (vi) regarding the completeness, accuracy, reliability or quality of any information, Content, data, service, advice or merchandise provided or available through this Website; or, (vii) regarding the performance or non-performance of this Website including, but not limited to, any performance or non-performance in connection with or as a consequence of the passage of time. You expressly agree that the use of this Website and included services is at your sole risk.
GENERAL LIMITATION OF LIABILITY
The Information, Software, Products and Services published on this Website may include inaccuracies or errors, including pricing errors. In particular, Free Flow companies and Free Flow Affiliates do not guarantee the accuracy of, and disclaim all liability for any errors or other inaccuracies relating to the information and description of the bicycle and other travel products and services displayed on this Website (including, without limitation, the pricing, photographs, general product descriptions, etc.). In addition, FreeFlow.bike expressly reserves the right to correct any pricing errors on our Website and/or reservations made under an incorrect price. In such event, if available, we will offer you the opportunity to keep your reservation at the correct price or we will cancel your reservation without penalty.
Free Flow Companies, the Free Flow Affiliates and their respective suppliers make no guarantees about the availability of specific products and services. FreeFlow.bike and FreeFlow.bike Affiliates may make improvements and/or changes on the Website at any time.
Free Flow Companies, Free Flow Affiliates and their respective suppliers make no representations about the suitability of the information, software, products and services contained on this Website for any purpose, and the inclusion or offering of any products or services on this Website does not constitute any endorsement or recommendation of such products or services by Free Flow Affiliates. All such information, software products, and services are provided "as is" without warranty of any kind. The Free Flow Companies, the Free Flow Affiliates and their respective suppliers disclaim all warranties and conditions that this Website, its servers or any email sent from the Free Flow Companies, Free Flow Affiliates and/or their respective suppliers are free of viruses or other harmful components. The Free Flow Companies, the Free Flow Affiliates and their respective suppliers hereby disclaim all warranties and conditions with regard to this information, software, products and services, including all implied warranties and conditions of merchantability, fitness for a particular response, title and non-infringement.
The suppliers providing products or other services on this Website are independent contractors and not agents or employees of the Free Flow Companies or the Free Flow Affiliates. The Free Flow Companies and the Free Flow Affiliates are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting therefrom. The Free Flow Companies and the Free Flow Affiliates have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority.
In no event shall the Free Flow Companies, the Free Flow Affiliates and/or their respective suppliers be liable for any direct, indirect, punitive, incidental, special or consequential damages arising out of, or in any way connected with, your access to, display of or use of this Website or with the delay or inability to access, display or use this Website (including, but not limited to, your reliance upon opinions appearing on this Website; any computer viruses, information, software, linked sites, products and services obtaining through this Website; or otherwise arising out of the access to, display of or use of this Website) whether based on a theory of negligence, contract, tort, strict liability, consumer protection statutes, or otherwise, and even if the Free Flow Companies and the Free Flow Affiliates and/or their respective suppliers have been advised of the possibility of such damages.
If, despite the limitation above, the Free Flow Companies, the Free Flow Affiliates and/or their respective Suppliers are found liable for any loss or damage which arises out of or in any way connected with any of the occurrences described above, then the Free Flow Companies, the Free Flow Affiliates, or their respective suppliers liabilities will in no event exceed, in the aggregate, the greater of (a) the fee or charge you paid to Free Flow in connection with such transaction(s), or (b) One-Hundred Dollars (US$100.00).
The limitation of liability reflects the allocation of risk between the parties. The limitations specified in this section will survive and apply even if any limited remedy specified in these terms is found to have failed of its essential purpose. The limitations of liability provided in these terms inure to the benefit of the Free Flow Companies, the Free Flow Affiliates and/or their respective Suppliers.
Some states-to the extent their law might be deemed to apply - -do not allow the limitation of liability, so the foregoing limitations might not apply to you.
You agree to defend and indemnify the Free Flow Companies, the Free Flow Affiliates, and/or their respective suppliers and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by third parties as a result of:
your breach of this Agreement or the documents referenced herein;
violation of any law or the rights of a third party;
your use of this Website; or
your use of this Website for, or on behalf of, a Third Party.
LINKS TO THIRD PARTY WEBSITES
This Website may contain hyperlinks to websites operated by parties other than Free Flow. Such hyperlinks are provided for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. Further, it is up to you to take precautions to ensure that whatever links you select or software you download (whether from this Website or other websites) is free of such items as viruses, worms, trojan horses, defects and other items of a destructive nature. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.
TERMINATION OF USAGE
User access to all or part of this Website may be terminated or suspended at any time, without notice and for any reason.
BANK AND CREDIT CARD FEES
Your payment is processed in the United States, when we process your payment. When the travel supplier processes your payment, it will be processed in the country in which the travel supplier is based.
Free Flow or the travel supplier may have to verify: (i) the validity of the payment card (through a charge of a nominal value that is either refunded within a few days or deducted from the final payment due to the travel supplier) and, (ii) the availability of funds on the payment card (to be confirmed by the bank issuing your credit card).
Some banks and credit card companies impose fees for international or cross border transactions. For instance, if you are making a booking using a US-issued card with a non-US merchant, your bank may charge you a cross-border or international transaction fee. Furthermore, booking international travel may be considered an international transaction by your bank or card company, since we may pass your card details to an international travel supplier to be charged. In addition, some banks and card companies impose fees for currency conversion. For instance, if you are making a booking in a currency other than the currency of your credit card, your credit card company may convert the booking amount to the currency of your credit card and charge you a conversion fee. The currency exchange rate and foreign transaction fee is determined solely by your bank on the day that they process the transaction. If you have any questions about these fees or the exchange rate applied to your booking, please contact your bank.
SOFTWARE AVAILABLE ON THIS WEBSITE
Please note that all Software, including, without limitation, all HTML code and Active X controls contained on this Website, is owned by the Free Flow Companies, the Free Flow Affiliates, and/or our respective suppliers, and is protected by copyright laws and international treaty provisions. Any reproduction or redistribution of the Software is expressly prohibited, and may result in severe civil and criminal penalties. Violators will be prosecuted to the maximum extent possible.
WITHOUT LIMITING THE FOREGOING, COPYING OR REPRODUCTION OF THE SOFTWARE TO ANY OTHER SERVER OR LOCATION FOR FURTHER REPRODUCTION OR REDISTRIBUTION IS EXPRESSLY PROHIBITED. THE SOFTWARE IS WARRANTED, IF AT ALL, ONLY ACCORDING TO THE TERMS OF THE LICENSE AGREEMENT.
One or more patents owned by the Free Flow Companies may apply to this Website and to the features and services accessible via the Website. Other patents may be pending.
None of the Free Flow Companies or the Free Flow Affiliates is responsible for any errors or delays in responding to a Request caused by an incorrect email address provided by you or other technical problems beyond their control.
Stolen Bike Report
Use this form to let us know about a theft or missing bike as soon as you're aware of it.
This form must be filled out if your bike ever goes missing for any reason.
It takes some time, but it helps recover your bike faster.
Broken Bike Report
Use this form if anything on your bike breaks or you think someone has tampered with your bike.
This helps us get your bike repaired faster and avoid any unexpected charges.
Use this form for anything you can't find on our site, issues/bugs you notice, questions, comments, suggestions, or just to chat!
We love hearing from you and will respond as soon as we're able.
We're on It!
We plan on getting you a response from us as soon as possible.
Please keep an eye out for our emails and add "firstname.lastname@example.org" to your contacts